Privacy policy

Personal Information We Collect

We may collect information including your name, billing and delivery addresses, phone number, email address, payment details, order history, communications with us, device information, IP address and website usage data.

This information may be collected when you place an order, create an account, contact us, subscribe to marketing communications or browse our website.

How We Use Your Information

We use your information to process orders, arrange delivery, provide customer support, manage returns and refunds, improve our website, detect fraud and comply with legal obligations.

We may also use your information to send marketing communications if you have consented or where permitted by law. You can unsubscribe at any time.

How We Share Your Information

We may share your information with trusted service providers such as payment processors, couriers, IT providers, analytics services and customer support platforms.

We may also disclose information where required by law or to protect our legal rights.

Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve the ecommerce platform. For more information, please review Shopify's privacy policy.

Cookies and Analytics

We use cookies and similar technologies to remember your preferences, analyse website traffic and improve your shopping experience.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

Depending on your location, you may have rights to access, correct, delete or transfer your personal information, and to object to or restrict certain processing activities.

To exercise your rights, please contact us using the details below.

Security

We use appropriate technical and organisational measures to protect your information. However, no system can guarantee complete security.

International Transfers

Your information may be transferred and processed outside the United Kingdom or European Economic Area using appropriate legal safeguards where required.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at support@rescoot.co.uk.

RESCOOT LTD
124 City Road,
London,
United Kingdom,
EC1V 2NX

Company Registration Number: 16246251
VAT Number: GB 508418786
Phone: 07748 242380