Refund policy
We want you to be happy with your purchase. If you need to return an item, please read the information below and contact us before sending anything back.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with any tags, accessories and original packaging included. You will also need your receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at support@rescoot.co.uk.
If your return is accepted, we will provide instructions by email, including where to send your item. Please do not send items back to us without first requesting a return, as unauthorised returns may not be accepted.
Damages and Issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products, special orders, personalised items, used items, and items that are not in their original condition or packaging.
Unfortunately, we cannot accept returns on sale items or gift cards. Please contact us if you have any questions about whether your item is eligible for return.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item first. Once the return is accepted, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving a reason.
As above, your item must be in the same condition that you received it, unused, with any tags, accessories and original packaging included. You will also need your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@rescoot.co.uk.